Refund policy

6. Refund Policy

6.1. The Company follows a no refund policy unless the product (Goods or Digital content) is described as per Return policy in 7.4. If the product is proven to be not as described or faulty, it will be covered by the Limited Warranty in 7.5. In such cases, Client must contact our customer support at hello@punctual.skin within 14 days upon delivery and provide detailed information proving Company’s product fault (with visual proof attached). Once a refund is issued, Client no longer has access to the Company’s product. All refunds are applied to the original method of payment. By purchasing Services, Client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.

7.2. Refunds for any Goods that have been delivered to the Client will be issued within 10-30 business days after the Return process of the Goods has been completed as described in our Return Policy.

7.3. The Company will not be responsible for the refund or reshipping the order to the other address if the Client didn’t provide correct or full delivery or contact information (including delivery address, email address).

Return Policy

7.4. Return Policy: any Goods that you wish to return must be in the original packaging and unopened, in a condition fit for resale, with receipt from a verified seller. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund. If you decide to return the order, you must inform us at hello@punctual.skin before you return it to our warehouse. We’ll provide you with a prepaid return shipping label which must be sent back together with the Goods within 20 days after receiving the return forms. The shipping label costs $9 (nine US dollars), so this sum will be deducted from your refund. Once the Goods have been received and checked by our staff, a refund will be authorised by the same method that the payment was made. Please be advised that the refund may take up to 10-30  working days to reach your bank account. If the Client fails to meet the deadlines of our returns policy, we will be unable to offer a refund.

7.5. Limited Warranty: The Company offers a 14 day limited warranty to replace defective and faulty products. 

7.6. In the event of such defect or failure of any such product, the foregoing will be Client’s exclusive remedy.

7.7. All Goods must be inspected by Company to confirm the product falls under the warranty or return policy. We will repair or replace (at our option) the defective implement and refund Goods that fit the return policy.

7.8. This limited warranty is void if the product has been altered, abused, misused, lost, damaged by accident, damaged by unauthorized adjustment and/or damaged by failure to provide reasonable and necessary care. this warranty does not apply to damage from shipping or normal wear and tear. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

7.9. This Warranty is in lieu of all other express warranties, obligations, or liabilities. This document constitutes the only warranty made by Company. No increase or alteration, written or verbal, of the obligation of this warranty is authorized.